TERMS AND CONDITIONS OF USING OUR WEBSITE
Access to Belladerma website is granted only to qualified therapists or students in training (trade only). Under no circumstances may any individual alter any part of this website. No part of this site may be reproduced for any reason, nor may any parts of the site be displayed anywhere unless written permission has been granted by Belladerma’s owners, including logos, trademarks or registrations. You are granted access to this site under the condition that you will not interfere or attempt to interfere with any of the content.
Personal Data will only be collected for Belladerma for the purposes of processing your order and the other purposes mentioned below. The type of information we may collect about you includes: your name, salon name, addresses, phone number and e-mail address, etc. We will never collect sensitive information about you without your full consent.
We will never pass on your Personal Data to third parties. We may use Personal Data to let you know about our products and services that may be of interest to you as well as information about discounts and offers that you can benefit from either in-store or online by an email newsletter. We will give you the option to refuse any e-mail newsletters from us & we will never send you bulk emails (spam).
All prices quoted are subject to change at any time at the discretion of Belladerma. We reserve the right to reject any orders which include incorrect prices which may occur due to data entry errors, code errors, incorrect pricing provided by manufacturer or any errors we find.
In the event of a price difference we will contact you and notify you of any discrepancy. You have the right to either cancel the item or accept new updated price quoted.
Prices don’t include delivery or postage. For these fees please contact us.
Orders will be sent to all areas in South Africa with a Courier services at an additional charge of R150. Normally takes 24 – 72 hours from receipt of payment. We do not accept any liability for delayed delivery / loss / damage of the item/s caused by any third party.
Please ensure your delivery address is correct as we will not be responsible for delivery to an incorrect address. The customer shall be responsible for the cost to resend a parcel that is returned because of an incorrect address. All orders are sent out between 9am-3pm daily.
SECOND TIME DELIVERY
Always arrange to be at your premises on the day of delivery. (Else make other arrangements) You will be responsible for additional costs if there is any due to second time delivery.
Payment options provided by Belladerma are EFT or Payfast.
EFT payments must be done before delivery and proof of payment must be sent either to firstname.lastname@example.org. If no proof is received, then delivery will be done when money reflects in our bank account.
No goods will be released without full payment of invoiced amount.
By signing documentation (invoice or waybill) on receipt of goods and settling full amount payable, you acquire ownership of all items. Belladerma will no longer be responsible for any damage inflicted on the items unless it is due to a manufacturing fault and is covered under the warranty.
Once you have received your goods, please check thoroughly against invoice. If an item is received and it is either damaged or faulty or an item has not been received at all, please call our offices on 0318235522 within 24 hours. No claims can be accepted after this period. If after investigating the error, we find we are at fault, we will correct the problem at no extra cost to you.
If a replacement or credit is required due to a product not to the liking of the recipient or not as expected the purchaser shall be liable for any return shipping and other charges that might arise. Returns are not accepted due to a change of mind, so please choose carefully. Exchanges will not be permitted unless Goods are in their original packaging and unused. The stock must be returned within 7 days from purchase and a 10% handling fee will be charged.
LIMITATION OF LIABILITY
Under no circumstances including, but not limited to, negligence, shall Belladerma not be liable for any direct, indirect, special, incidental or consequential damages, including, but not limited to, loss of data or profit, arising out of the use, or the inability to use, the items / products on this site.
DAMAGES OR SHORTAGE CLAIMS
Once you have received your goods, please check thoroughly against invoice. If an item is received and it is either damaged or faulty or an item has not been received at all, please call our Office: 0318235522 within 24 hours. No claims can be accepted after this period. If after investigating the error, we find we are at fault, we will correct the problem at no extra cost to you.